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Why do I see multiple charges on my statement?

Orders and Payments

Why do I see multiple charges on my statement?

Last updated on 23 Dec, 2025

What you are seeing are not actual charges, but temporary authorisation holds. These holds are placed when there are multiple attempts to place an order that failed.

This is a common occurrence and happens for various reasons. It could be due to incorrect billing information, processing issues, or even your bank's security measures to protect your card from fraud.

The good news is that these authorisation holds are usually removed from your account within 3-5 business days, depending on your financial institution.

If you need any further assistance, we can confirm whether or not these are temporary authorisations, and your bank will be able to assist with the timeline of removal.

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