Once we have accepted your order, we can only refund your order up to the time when the pallet is booked for collection from the farm. Once booking for pallet collection has been entered, we are unable to provide a full refund unless the product is faulty and then the below terms apply.
If you wish to cancel your order after the hay has already been booked with the courier, there will be a return delivery charge and additional handling fee deducted from any refund amount due, along with the original cost of shipping.
If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 3 working days from receipt of the goods and you return your order to our supplier unsoiled, unopened, unused and in the original packaging you will be entitled to a full refund.
You will be required to arrange and pay for the return shipping to the supplier in the UK.
Until the supplier has received the hay and inspected it for the reasons it has been returned, you will not receive a refund. The refund shall not include the original shipping cost unless the hay is found to be other than described, as per our terms and conditions. Horses not eating the hay is not an acceptable reason for a refund.