If you need to cancel your order for any reason, please contact our Customer Support team as soon as possible using the chatbot in the bottom right corner of our website. Our team will do their best to assist you.
However, please note that once an order is placed, there is only a small window of time to process cancellations, and we cannot guarantee that your order will be cancelled before it is shipped.
If we are unable to cancel your order in time, you can return it following our Return Guidelines. Unopened items can be returned within 60 days of purchase. When returning an item, please include your name, order number, and the reason for return in the package. Please note that return shipping costs are not covered by us.
Return address:
Forageplus Ltd
10 Broncoed Business Park
Wrexham Road
Mold, Flintshire
CH7 1HP
Customer Service is available Monday to Friday, 9 am – 5 pm. If your cancellation request is received outside of these hours, it may not be processed in time.
Can I change my delivery information?
If you need to change your delivery information or divert the parcel, you can do so using the UPS MyChoice app, or by using the link provided in your delivery notification email from the courier.